Policies

Shop Policies

We want every order to be a beautiful experience. Please review our policies below — and feel free to reach out with any questions.

Ordering

  • Orders should be placed at least 48–72 hours in advance for standard bouquets.
  • Graduation and wedding orders may require 1–2 weeks notice depending on size.
  • Custom bouquets start at $50+. Final pricing is confirmed after we review your request.
  • After placing an order online, you pay securely by card at checkout. Anna will contact you to confirm delivery details.

Delivery

  • Delivery is available in Toronto and surrounding areas.
  • Delivery fees vary by location and are confirmed at order review.
  • Same-day delivery may be available for select bouquets — please contact us to inquire.
  • We are not responsible for delays caused by incorrect address information.

Payments

  • Online orders are paid by credit or debit card at checkout via Stripe. Funds are deposited to our business bank account.
  • For large wedding or event orders, a deposit may still be required — we will confirm with you directly.
  • A deposit may be required for large wedding or event orders.
  • Prices listed on the website are starting prices and may vary for custom designs.

Cancellations & Changes

  • Changes to your order must be made at least 24 hours before the delivery date.
  • Cancellations made less than 24 hours before delivery may incur a fee.
  • We understand plans change — please reach out as early as possible.

Flower Care

  • Trim stems at an angle and change water every 1–2 days for longest freshness.
  • Keep bouquets away from direct sunlight and heat.
  • Fresh flowers are natural products — slight variations in colour and bloom size are normal.